At OURWIN Nigeria, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, purchase event tickets or participate in our live raffle draws.

1. Information We Collect

To deliver our social rewards and event ticketing services, we may collect the following types of information:

• Personal Information: Name, email address, phone number and delivery address when you register an account, buy event tickets or contact our support team.
• Transaction Details: Payment transaction references, deposit amounts, ticket purchases and payment gateway confirmations.
• Raffle & Draw History: Tickets purchased, draws participated in, winning history and information collected to verify winners or facilitate prize handovers.
• Technical Data: IP address, browser type, device information and pages visited (via cookies and analytics tools).
• Communication Data: Records of emails, live chat messages or phone calls with our support agents.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage your user account, deposits and ticket purchases
• Conduct automated, transparent live raffle draws and verify winners
• Announce verified draw winners on our public platforms and stream live draws
• Coordinate with delivery partners to transport and hand over won prizes safely
• Send transactional updates, SMS notifications and email win alerts
• Provide customer support and resolve general enquiries
• Prevent fraudulent transactions, automated abuse and unauthorized access
• Comply with gaming regulations, financial audits and other legal requirements in Nigeria

3. How We Protect Your Data

We implement industry-standard security measures including:

• SSL encryption for all data transmission, financial processes and ticket purchases
• Secure, restricted access storage of personal and transaction information
• Strict authentication requirements for admin dashboard access
• Regular database backups and platform security reviews

4. Sharing Your Information

We do NOT sell, trade or rent your personal information to third parties. We only share information with:

• Secure payment processors (e.g. Flutterwave, Paystack) to authorize and complete your ticket purchases or account deposits
• Trusted delivery, logistics or activation partners solely to coordinate your prize delivery
• Legal and regulatory authorities when required by Nigerian law or gaming commission audits

5. Cookies & Tracking

Our website uses cookies to enhance your experience. These help us:

• Remember your login preferences
• Analyze platform traffic and draw page performance
• Provide a seamless, interactive user experience

You can disable cookies in your browser settings at any time, although some parts of the ticket buying and draw portal may require cookies to function correctly.

6. Your Rights

Under the Nigeria Data Protection Act (NDPA), you have the right to:

• Access your personal information and transaction history
• Request correction of inaccurate or incomplete personal records
• Request deletion of your data (subject to tax, legal or audit retention rules)
• Withdraw consent for promotional messages and marketing updates
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

7. Data Retention

We retain your transaction records, ticket history and verification details only as long as necessary for business, regulatory or legal purposes. Active customer files are securely archived in compliance with Nigerian regulations.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our privacy compliance team:

• Email: [email protected]
• Alternate Email: [email protected]
• Phone: +234 912 839 9310
• Address: Plot 25, Admiralty Way, Lekki Phase 1, Lagos, Nigeria